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Lifetime Warranty

At Helodia, we stand firmly behind the quality of our products. We guarantee that all items will be free from manufacturing defects for the lifetime of the product.

If you believe your item has a manufacturing defect, you may return it to us for inspection. Should we determine the issue is due to a manufacturing defect, we will repair or replace the item at no cost to you. If the original item is no longer available, we may, at our discretion, provide a replacement with a similar item or issue a refund equivalent to the original purchase price.

If the issue is found to be unrelated to a manufacturing defect, we will notify you and provide details on available repair services at cost, if applicable.

Please note: Natural variations in craftsmanship, gemstone inclusions (visible or otherwise), or slight irregularities are unique characteristics of each piece and are not considered defects.

To help maintain the beauty and integrity of your diamond ring, we recommend a cleaning and inspection every 12 months, or sooner if it has undergone any potential trauma. These inspections can help prevent the loss of stones and extend the life of your jewelry.

Helodia customers can enjoy complimentary cleaning and inspection services for their diamond engagement rings. Customers are responsible for shipping costs both ways. Any necessary repairs to the ring’s setting or mounting can be completed during this process at cost.

The Helodia Lifetime Warranty and Complimentary Services are available exclusively to the original purchaser of the product.

● Any maintenance, repair, resizing, or other services performed by a third party will void your warranty.
● Fine jewelry is subject to normal wear and tear, which is not covered under this warranty. This includes product loss, stone loss, theft, or damage caused by regular use or trauma.
● Failure to address necessary repairs that compromise the integrity of the product will void the warranty.

At Helodia, we are committed to delivering enduring quality and exceptional service. If you have any questions about our Lifetime Warranty or need assistance, our team is here to help.