FAQ

Our jewelry is crafted from top-quality materials, including 14k gold, 18k gold, and a variety of precious gems such as natural & lab grown diamonds, pearls, sapphire, ruby and more. Each product description provides detailed information about the materials used.

We’re proud to offer FREE UPS Worldwide Express shipping on every order over $500 within the US and over 43 international countries.

Every Helodia’s purchase qualifies for free expedited shipping. All shipments are fully insured and shipped via UPS Worldwide Express service after processing is completed.

Since jewelry is often given for special occasions, we ensure that we are extremely flexible to help you create wonderful surprises. We can ship to the nearest UPS location and have the package securely held for you to pick up. Additionally, we can also ship to an address other than your home to help you maintain your surprise.

Yes. Our products are fully insured and secured during transit. All purchases require a signature at the time of delivery.

Helodia takes every precaution to ensure that your order arrives safely. Your order is fully insured during transit, and we require a signature for every package.

Yes. Every jewelry we sell comes with a full detailed certificate of authenticity with is also an appraisal for insurance purposes.

That's no problem! We offer free ring resizing for up to 30 days after your purchase. Even better, we'll send the newly-resized ring back to you for free.

Yes. If you want to place your order via phone and speak with one of our experts, please contact us at +972 52 6722825

Yes. Moty, the owner and founder of Helodia, is a graduated gemologist. If you want to consult with him please leave us a message or email and we will arrange a meeting.

To determine your ring size, you can use a ring sizer tool or measure the diameter of a ring that fits you well and compare it to a ring size chart. Alternatively, visit our store for a professional sizing guide. We also offer a printable ring size guide on our website for your convenience.

We offer a 14-day return policy for most of our items. The product must be returned in its original condition and packaging. *Custom or personalized items may not be eligible for return* Please visit our return policy page for more details.

Yes! we offer custom jewelry design services. You can work with our experienced designers to create a unique piece tailored to your specifications. Contact us to schedule a consultation and discuss your ideas.

We offer complimentary gift wrapping services for all jewelry purchases. You can select this option at checkout and include a personalized message if desired.

We usually ship within 2-4 weeks (after processing is completed) meaning you should receive the item within 4 business days from when the item is shipped.

We do our best to keep inventory on hand. If you wish to know the availability of a specific piece, please email us at helodiajewelry@gmail.com

Yes. If you'd like pay with two different cards, please contact us , and we will happily guide you with splitting the payment.

For more information please don't hesitate to contact us via email: helodiajewelry@gmail.com